Shipping policy

Thank you for choosing Fraisine for your clothing needs. Below, you'll find our shipping policy to ensure a smooth and enjoyable shopping experience.

Order Processing Time
We will process all orders within 1-2 business days.

Shipping Range
We offer worldwide shipping.
Shipping Costs
Orders over $50: Free Shipping
Orders $0 - $50: Standard Shipping $12.99

Please note that international orders may be subject to customs, duties, and taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost.

Shipping Time
Since we ship to many countries around the world. Shipping time for international orders may vary depending on the destination.
North America: 7-15 business days

Customs and Import Restrictions
Some countries have restrictions on specific products, and it is the customer's responsibility to understand the customs regulations of their country. If your order cannot be shipped due to customs restrictions, we will notify you and provide a full refund

Track Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your package on our website or the carrier's tracking system. If you have any questions about the status of your shipment, please feel free to contact our customer support team

Shipping Delays
While we work hard to meet estimated delivery times, delays may occur due to circumstances beyond our control, such as weather conditions, customs processing, or carrier issues. If your package is delayed, please contact us and we will do our best to provide updated information and assistance.

Lost or Damaged Packages
We take great care to package and ship your items, but if the package you receive is lost or damaged, please contact us immediately. We will work with the carrier to resolve the issue and ensure a replacement or refund is provided, depending on

Incorrect Shipping Information
It is the customer's responsibility to provide accurate shipping information at checkout. If the information provided is incorrect and the package is returned to us, the customer will be responsible for the additional shipping costs incurred to re-ship the package to the recipient's location

Order Cancellations and Changes
If you need to cancel or modify your order (such as changing the shipping address), please contact us as soon as possible. We may not be able to change or cancel after the order has been processed or shipped

Returns and Exchanges
For information on how to return or exchange items, please review our [Return and Refund Policy] to understand our return process.